CUSTOMER SERVICE

SHIPPING

SWEDEN
We offer free standard shipping on all orders within Sweden, delivered by Postnord in 5-7 days.

EU
For customers living within the European Union will be charged a shipping fee of €10 at checkout. Orders shipped with standard UPS shipping are delivered in 7-14 days.

REST OF THE WORLD

For customers living outside the European Union, free standard shipping is offered on all orders above €250. However, orders below this amount will be charged a shipping fee of €20 at checkout. Orders shipped with standard UPS shipping are delivered in 7 -10 days. The shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches the country of destination. Please note that the delivery to rural addresses can result in longer delivery times.

PAYMENT

Paypal

Klarna

RETURN AND EXCHANGES

19NO5 accepts exchanges within 14 days from the date you received your order. Any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the items in unused condition and 19NO5 will only accept returns if labels and original packaging are fully intact. 19NO5 is not responsible for the damage or loss of any items during transit back to the 19NO5 office. The return shipping fee is not covered by 19NO5, therefore the customer is responsible for covering the shipping fee. If you wish to return or exchange an item, you can request a return authorization by contacting us at 19nofive@gmail.com. Please make sure to state your order number and the name of the item you wish to return. Once you have received a confirmation from us, please send the package to the address below.

RETURNS

Purchased items are only exchangeable into a different size and/or color upon receipt of returned items and are based on stock availability. Exchanges are shipped back to the customer free of charge. Should you be interested in a different item, please return your item(s) to 19NO5 and simply purchase the desired piece at www.19NO5.se.

REFUNDS

Your refund will be credited through the original purchaser’s payment method. 19NO5 will issue a full refund if the complete order is returned. Please note that 19NO5 will not refund the return shipping fee. In case we receive a written notice and proof of return within 14 days upon arrival, 19NO5 will issue a refund at the latest on day 14. Please note that 19NO5 will not refund additional duties, taxes, or any additional charges, that may occur for orders outside of the European Union. Shipping costs for uncollected packages will not be refunded.

RETURNS ADDRESS

19NO5

Högsätravägen 24

181 58 Lidingö

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at 19nofive@gmail.com